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Online Marketing Trends For Small Business in 2024

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The digital marketing landscape is in a constant state of flux, shifting with new trends and technologies. As 2024 dawns, it’s crucial for small business owners to keep abreast of these changes to forge ahead in the online marketing arena.

But, deciphering which trends merit your attention and investment can be a daunting task.

This guide aims to simplify that decision. Drawing on insights and data from the HubSpot Blog’s Marketing Strategy Survey, we present the top four digital marketing trends poised to empower small businesses in 2024. These insights are designed to help you captivate more customers, enhance your brand visibility, and boost your bottom line in the coming year.

Irrespective of your familiarity level with digital marketing, these trends offer valuable insights to gain a competitive edge and make your mark in the dynamic world of digital marketing. Let’s dive in!

Leveraging AI and Machine Learning for Personalized Experiences

In 2024, a key trend for small businesses in online marketing is the use of AI and machine learning to craft personalized experiences for customers. These technologies excel in analyzing vast datasets to grasp customer preferences and needs, enabling the customization of content and offers. Utilizing AI and machine learning equips businesses to serve their customers with more pertinent and captivating experiences, bolstering satisfaction and loyalty.

AI-Driven Customer Insights

Gaining a deeper understanding of your customers is the preliminary step towards offering personalized experiences. Through collecting and analyzing data from a variety of sources, including web analytics, social media, surveys, and feedback, AI and machine learning provide valuable insights into customer behaviors, preferences, interests, and challenges.

These insights can significantly inform customer segmentation, the development of buyer personas, and the crafting of targeted marketing campaigns that resonate effectively with your audience.

Chatbots and AI Customer Support

Employing AI and machine learning in personalization can also extend to the use of chatbots and AI-infused customer support. Chatbots, software applications that interact in text or voice using natural language processing, offer immediate and tailored responses to customer inquiries anytime.

They serve not only to solve customer issues but also to collect feedback, suggest products or services, and navigate customers through their buying journey. AI customer support enhances these interactions with features like voice recognition and emotion detection, lending a more human and empathetic touch to customer service.

Automating Marketing Efforts

Moreover, AI and machine learning are instrumental in automating and refining marketing strategies. These technologies enable the generation and dissemination of personalized content across various channels—blogs, emails, videos, and social media—guided by customer data and preferences.

They allow for the personalization of offers and promotions, taking into account customer behavior and purchase history. Furthermore, AI and machine learning facilitate the testing and analysis of marketing campaign performance, offering insights for enhancements.

Online marketing trends

Short-Form Video Content Dominates Social Media

In 2024, a notable trend in online marketing for small businesses is the rise of short-form video content. These are videos that range from a mere few seconds up to under a minute in length. Their primary aim is to capture the viewer’s attention quickly and provide entertainment, which has made them immensely popular across various social media platforms and video-sharing applications.

The key strengths of short-form videos lie in their ability to cater to the dwindling attention spans of today’s audience and foster higher levels of repeated engagement, positioning them as a crucial element for success in the social media landscape.

Embracing Platforms Like TikTok and Instagram Reels

Platforms such as TikTok, Instagram Reels, and YouTube Shorts are the driving forces behind the burgeoning popularity of short-form video content. They provide a vibrant and engaging avenue for brands to connect with their audience, ensuring that the viewers’ attention is not just captured but also held, creating a memorable impact.

Notably, TikTok boasts over 1 billion monthly active users with an average monthly usage of 45.8 hours per adult in the United States. Taking advantage of these platforms enables small businesses to reach a broad and varied audience, elevate their brand recognition, and present their products and services in an inventive and enjoyable manner.

User-Generated Content (UGC)

A highly effective strategy for maximizing the benefits of short-form video content is promoting user-generated content (UGC). This type of content is produced by customers or fans showcasing or promoting a brand.

UGC is instrumental in helping small businesses establish trust, credibility, and loyalty among their clientele, in addition to generating word-of-mouth and serving as social proof.

It also offers the practical benefit of saving time and resources on content creation by allowing businesses to repurpose customer-created content for their own marketing initiatives. UGC can manifest in various forms, including testimonials, reviews, tutorials, challenges, and contests.

Video SEO Strategies

To fully leverage the potential of short-form video content, it’s essential for small businesses to employ video SEO strategies. This involves optimizing video content to enhance its searchability on platforms and the wider web.

Effective video SEO can significantly boost a small business’s visibility, web traffic, and conversion rates. Key practices in video SEO include the strategic use of relevant keywords, compelling titles, targeted descriptions, appropriate tags and captions, attractive thumbnails, and relevant hashtags.

Additionally, linking video content directly to the brand’s website or a specific landing page is beneficial for driving traffic and conversions.

The Rise of Voice Search and Local SEO

In the rapidly evolving digital landscape, a notable trend for small businesses in 2024 is the increased use of voice search and the strategic focus on local SEO. Voice search allows users to interact with search engines by speaking, rather than typing. This method is gaining traction, predominantly on mobile devices and smart speakers, thanks to its convenience, speed, and the ability to remain hands-free.

Statistics from Google indicate that voice search is not just a passing trend, with 41% of adults and 55% of teens employing voice search on a daily basis.

Local SEO, on the other hand, aims to enhance online visibility for local, often brick-and-mortar, businesses. It’s instrumental for these entities as it hones in on potential customers situated in their immediate vicinity, significantly increasing the likelihood of purchases.

Crucially, local SEO becomes particularly powerful when integrated with voice search optimization. This is due to the nature of many voice searches being location-focused, examples of which include queries like “where’s the nearest ATM?” or “what’s the best pizza place near me?”

To effectively leverage the benefits of voice search and local SEO, small businesses should adopt the following three approaches:

online marketing trends for smaal business

Optimizing for Voice Search Queries

Voice search queries significantly differ from their text-based counterparts; they tend to be lengthier, more conversational, and often framed as questions. A user might simply type “whether Paris” on their device, but would likely ask, “What’s the weather like in Paris today?” through voice search.

For small businesses aiming to cater to voice search users, incorporating natural language, long-tail keywords, and question-based phrases into their content is key. This aligns with the conversational nature of voice queries, while also ensuring the provision of direct, succinct answers that meet users’ needs.

Enhancing Local SEO Strategies

To ascend the ranks in local search results, small businesses must refine their local SEO tactics. This includes the creation and optimization of a Google My Business listing, which showcases essential business details like name, address, contact information, website link, operation hours, customer reviews, and photos.

Additionally, garnering and managing online customer reviews plays a substantial role in influencing both search rankings and business credibility. Employing local keywords and geographic descriptors (e.g., city names, zip codes, landmarks) in online content and metadata also contributes significantly to local SEO success.

Mobile Optimization

Considering the prominence of mobile devices in conducting voice searches, ensuring a mobile-friendly website is paramount for small businesses. This involves embracing responsive design principles to accommodate a variety of screen sizes and orientations seamlessly.

Enhancing website loading speeds is equally important, as it affects both user satisfaction and SEO rankings. Strategies for improving site speed include employing a content delivery network (CDN), optimizing image sizes, and streamlining code.


In the rapidly evolving digital landscape of 2024, the formula for small business success hinges on three critical elements: personalization, engagement, and visibility. By embracing cutting-edge tools like AI and machine learning, harnessing the power of short-form video content, and optimizing for voice search and local SEO, businesses can craft unforgettable experiences that resonate personally with their audiences, setting the stage for growth in the coming year.

However, the proof is in the pudding. We encourage you to experiment with these trends firsthand and witness the transformative impact they can have on your business.

Should you require assistance in navigating the intricate web of digital marketing, HubSpot stands ready to support you. Specializing in providing high-impact digital marketing solutions tailored for small businesses, we’re here to ensure your journey towards achieving your online marketing aspirations is a smooth one.

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